Welcome To
Learn how to get the most out of Vilo Gelato loyalty program.
Here you can read the answers to frequently asked questions.
Benefits and Redemption
What are the benefits of being a member?
Members receive various perks, including: Vouchers (e.g., Buy 1 Get 1, Buy 2 Get 1), Birthday rewards, and special tier-based rewards (Seeker, Explorer, Adventurer).
How do I redeem my JOY CLUB benefits?
Benefits are redeemed by using the vouchers sent to you via WhatsApp. Simply provide your WhatsApp number and show the cashier your voucher for validation.
Does the discount apply to all products?
No. The benefits are limited to classic flavours only.
Do the benefits apply to online purchases?
Currently, the program benefits are exclusively designed for in-store transactions.
How long do the vouchers/discounts last?
Validity varies by voucher type, it will be specified for each voucher.
How can I track my membership status?
The program does not use a points system. Your status is based on a spending-based tier system calculated over a 3-month period. Benefits are received as exclusive vouchers via WhatsApp.
Communication and Opt-out
Will I automatically receive news and updates as a member?
Yes. Members automatically receive promotional messages, vouchers, and updates through WhatsApp.
Can I opt out from receiving promotional messages?
Yes. You can stop receiving updates by either blocking the WhatsApp channel or by opting out directly through WhatsApp.
How can I cancel my membership?
You can ask our staff in-store or reach our team through a Direct Message (DM) on Instagram.
Who can I contact for any inquiries about JOY CLUB?
You can ask the staff in-store or reach out to us via DM on Instagram.
Joining and Registration
How can I join JOY CLUB?
You must register in-store during any purchase. Simply ask the cashier; they will ask for your WhatsApp number to register you.
Can I register online or through the app?
No, the registration process is exclusively done in-store during checkout.
When can I start enjoying my benefits?
Immediately after registration! You will automatically receive a WhatsApp confirmation of your membership, including any initial available vouchers.
Are membership benefits applicable to my current purchase when I register?
No. Vouchers are valid for your next transaction only.
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